The Sofa King Reviews

This has got to be one of the trickiest reviews I've tackled yet because I always aim to be completely honest and share my entire experience, flaws included. I typically reserve 5 stars for businesses that truly go above and beyond.

So, Argos informed us that their sofas had a safety concern and were being recalled. They planned to pick them up on Monday, leaving us with no seating in our lounge and only a few days to find a replacement.

We checked out DFS and SCS but found them both wanting. My place is about 2 miles from those shops, yet they both wanted to hit us with a ridiculous £99 delivery fee, which is just absurd, so they can take a hike. Plus, most of their items have a lead time of twelve to fourteen weeks.

Now, Sofa King used to be in Northampton (close to our local DFS and SCS), but that location is currently under redevelopment. I looked online and saw they now seem to operate out of Birmingham, which was too far for us, so we decided to order online. They had a bunch of sofas listed under a tab for next day delivery (not next working day), so we picked a 3 seater. It was labeled simply as '3 seater Oslo PU', so no frills here, and the pictures didn’t do it justice, but we were after quick delivery.

We placed our order on Saturday afternoon and got a call on Monday from an 01827 number, definitely not a Birmingham 0121. The guy was trying to sound like a transport manager, claiming he had 'vehicles heading to London 3 or 4 days a week usually, but none this week'. It was pretty clear to me that this was someone running a small operation. He even used a personal email instead of a Sofa King one.

Their site mentions eBay, but I have a huge distrust of that platform and most sellers on it. After a bunch of bad experiences, I’ve decided to stick with Argos and a few other big names, as eBay really doesn’t care about customers.

Anyway, I stressed that we needed the sofa urgently (even though they were offering free delivery) since Argos was coming to pick up the faulty sofas that afternoon. So, he handed it off to Palletline. The Palletline tracking showed the collection address as 'hidden at customer request', which usually raises red flags for me, and the charge on my card had a different company name, not Sofa King. But we got it on Tuesday, and it looked and felt like real leather, way better than the dull photo on their site. We were so happy that we ordered a two-seater to match, which they sent out with Tuffnells.

I can't say this company seems like a big player in the sofa market, but they definitely exceeded my expectations (twice), so I think it’s only right to give them a five-star rating. Good prices on sofas and quick delivery. Would recommend.

We found the exact sofa we were looking for, and it arrived quickly. The communication was great, and we’ll surely use this service again since the prices are really reasonable.

This couch is stylish and well constructed. Delivery was super fast and putting it together was a breeze. Great communication when scheduling the delivery time. I'd definitely suggest it!

Even with some hiccups from the courier, Lee and his crew provide outstanding personal assistance, reaching out if there are any issues or hold-ups. I've bought from them two times now. Their sofas are super sturdy for the great price. I’ve got one in my B&B room, and after plenty of use, it still appears brand new. I’ve just added another one to my conservatory. Thanks a bunch!

I had an awesome time purchasing a sofa from The Sofaking. I placed my order online last Wednesday, and to my surprise, it arrived on Friday morning—just one day for delivery! The color of the sofa is really nice and matches what I saw online. The quality is solid, and the price is super appealing. Overall, it was just terrific!

Great service overall! I placed my order on 03/10/22, and it arrived on Friday thanks to a super polite driver. The items were a breeze to assemble—no tools required!

I purchased a couple of Oslo accent chairs and I’m totally in love with them. At first, I had my doubts since the price was pretty low, but I’m really glad I decided to go for it. The delivery was quick, the customer support was excellent, and the chairs are top-notch quality, super comfy, and they look beautiful in my living room. I’ll surely recommend them!

I ordered two sofas from this website back in August 2022, and I gotta say, I'm really impressed. The communication from the Sofa King throughout the entire process was top-notch. There was a bit of a hiccup with shipping to Northern Ireland since it seems the staff aren't too familiar with it, but they tackled the issue directly instead of just canceling my order like some other companies might do. They checked with one of their couriers who could deliver the items for an extra fee. I ended up paying £60 more to get it shipped to Northern Ireland, but even with that added cost, the overall price was still quite reasonable. Lee sent me a few emails to keep me in the loop, and Will even called to give me the lowdown on delivery. The sofas showed up about three days later, which I think is a fantastic turnaround. They came well-packaged and in perfect shape.

I wouldn't think twice about ordering from the Sofa King again. Definitely worth it!

Had a great experience with the quick delivery. I placed my order really late one night and got a call bright and early the next day to set up a delivery date. The sofa arrived and was brought right into the room I wanted. No fuss at all.

Kudos to Lee and the crew for their assistance! The delivery was speedy, and the communication was spot on. This is a fantastic company to work with. I truly value all your hard work, folks. Many thanks once more!

I was let down to find out that the details about the item fitting into tight spots and narrow hallways didn’t really apply to my three-seater couch. It was only after a phone call about my delivery that I learned it was a pallet drop. Even though I asked if it would be brought to the front door and was assured it would, the lone delivery driver informed me it was actually a kerbside drop-off. To cut a long story short (too late for that), I really like the sofa, but the delivery experience? Not so much, which is why I’m giving it just 3 out of 5 stars. If you live in a flat like I do or are on your own, I’d suggest having a good chat with the company before placing your order.

Amazing customer support and lightning-quick shipping. They handled our problem without any hassle. What a fantastic company!

The customer service was super polite and went the extra mile to ensure I was satisfied with my delivery date. They guided me through the whole process, and I couldn't be happier with my purchase. It's a great deal for the price, and the comfort level is fantastic. I’ll be recommending them highly and will surely use their services again. Plus, my order showed up the very next day!

Amazing customer support. Everything was unpacked and set up perfectly. I really appreciate all your help. Definitely suggest going with SofaKing! Cheers, Jenny

I ordered a corner suite back in August, and they promised it would be here in three weeks. Well, that didn’t happen, so I reached out to Sofa King, and they told me it would be delivered by the end of October. Now we’re in November, and there’s still no sign of my suite. They even said I’d have it last week, but guess what? Still nothing. I’m really reluctant to call again because I know they’ll just say it’ll arrive next week, which is what I hear every time I reach out. Honestly, I’m thinking about asking for a refund because this whole situation is driving me up the wall.